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| Friday, July 24, 2009 | |
| Outsourcing: How to Create a Transformation Roadmap | |
| Each transitional project in the overall transformation should include a specific set of information. For example, if the overall transformation roadmap calls for overhauling an organization's help desk, one transitional project might be changing the password-reset process, says Shawn Fields, a Managing Consultant with outsourcing advisory firm Alsbridge | |
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