INVESTMENTS ARE IN ITO AND BPO



The responses resonate with the earlier finding of a moderate increase or maintenance of outsourcing
at current levels.

The top three areas in IT that are likely to see an increase in activity are:
1. Application development and maintenance (including packaged business applications)
2. Infrastructure management services
3. Staff augmentation services (closely tied in with Testing Services)

Responses for BPO were much more muted. The growth spots here are:
1. Industry-specific processes
2. Analytics outsourcing
3. Customer care