Global Services did an online survey in the second week of December 2011 to gauge the sentiments of how the services industry would fare in 2012. The participants of the survey included all stakeholders in the industry- services buyers, service providers, and sourcing advisors- at a global level.
We received 149 responses that included services providers among the top 50 global vendors, 30 buyer organizations with two-thirds being $1 B plus organizations, and a near complete representation of top advisors in the industry. Here are the top-line findings:
OVERALL OUTLOOK IS MODEST
The overall outlook for the global services industry (answered in terms of change in the level of outsourcing activity) is encouraging despite all talk of the adverse impact of the worsening global economy on the industry. Nearly half of the sample (46%) expects a moderate increase of outsourcing activity in 2012.A quarter expects to maintain current levels of activity.
Taken together, it means that over twothirds of the sample have voted for a positive year. Considering the fact that this includes most organizations that currently have significant level of outsourcing activity, the overall outlook is definitely encouraging.