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The Returns on Engagement"Research has clearly and consistently proved the direct link between employee engagement, customer satisfaction and revenue growth." ~ Harvard Business Review, 2000Peeking into the Future of Process ImprovementAn overview of enterprise-level process approach, which takes an end-to-end view of business processes, with an emphasis on improving key business outcomesDefining Sourcing PrioritiesDeveloping a cost-effective sourcing strategy for application development requires understanding what functions should be outsourced and what functions retained. Some basic criteria can be applied to minimize risk and optimize the cost-saving potential of offshoringPeeking into the Future of Process ImprovementEnterprise-level process approach is one of the best methods to unlock huge value by getting to best-in-class performance. Approached with prudence, companies will see faster and better transitions and more consistent process transformation and performance across the globe, recommend expertsAverage is the New Quartile: Why Benchmarking Standards Have ChangedLearn why benchmarking your outsourcer's pricing against "top quartile" rates may not produce the result you thought it would
Other Articles
More Than Ever, IT Business Need StrategiesIn the aftermath of economic downturn; more than ever, IT business need strategies that are practical and achievable.Five Tips For Your 2012 Social Media StrategyWhether you run a business employing one person or work for a corporation of 250,000, youll need a social media strategy for 2012. As more people embrace Twitter, Facebook, Google+, and other networks, its time to make social media an integral part of your marketing strategy.
10 Worst Sales Tactics of IT Outsourcing CompaniesIT service providers are big on talk of innovation these daysexcept when it comes to their own sales practices. It seems as if many vendor sales teams have been pulling from the same bag of frustrating and ineffective tricks to try to win deals since the dawn of IT outsourcing.
Wouldnt You Increase Your Talk Time With Your Customers, If You CouldTodays business requires support and customer service to our clients. Based on todays economy, technologies and processes, most of us find that customer touch must be reduced. Shortening calls and contacts with clients, whether outsourced or self sourced, is a reality.Rocks to Turn Over in Outsourcing ArrangementsWhile some outsourcing contracts involve step-decreases in fees in later years of the contract, most companies do not otherwise actively plan for how to capture additional value in the latter years of their arrangements.Six Key Factors in the Right Outsourcing DecisionThe considerations are not unique to software development they apply almost as well to any product or service you haveCan this Process Get Better?If you are a Genpact client, there is yet another way of getting more out of business processesVirtualization for Growing BusinessesVirtualization is all about bringing efficiency in the workplace, and a growing business needs this efficiency to continue on its growth path. So if you're a growing business, then make your IT infrastructure virtualization ready from day one
How IT Reorganisation Can Reduce Cost and Improve ServiceArchitecture and design firm Hassell has dramatically improved the effectiveness of its IT operations by reorganising it around a service desk with selective outsourcingTraining Outsourcing: Strategic LearningCompanies that staggered out of recession are prioritizing their training plans going forwardManaging SLAs in OPD ProjectsEngineering new products requires defining service levels in new ways. How does one handle SLAs specific to projects involving product development?How to Use Outsourcing to Boost Your IT Career in 2010Interest in cloud computing, managed services and SaaS reached new heights during the downturn in 2009, and industry watchers suggest the various sourcing options will also drive high-tech hiring decisions into 2010 as IT departments need to consider all technology delivery vehicles on the road to economic recoveryOutsourcing Changes DirectionWhile the U.S. employment market struggles to stabilize and begin creating new jobs, the global outsourcing and offshoring market continues to expand, with much of the growth shifting to new areas of the world
Outsourcing Advisors: 6 Tips for Selecting Right OneThere are some general qualities that make for a good outsourcing guide. "The very best advisors are not only guardians of the clients' interests, but are also excellent facilitators, who understand both sides' perspectives, risks and interests, and can work creatively and constructively to find solutions that permit both sides to succeed," says George Kimball, an outsourcing attorney in the San Diego office of Baker and McKenzieThe Returns on Engagement"Research has clearly and consistently proved the direct link between employee engagement, customer satisfaction and revenue growth." ~ Harvard Business Review, 2000
Quality of Service is More Than Just a Buzzword in Asia-PacificQuality of service (QoS) is emerging as the mobile industrys latest buzzword, and is now viewed as the most important distinguishing feature of mobile broadband services by operators and vendors in Asia-Pacific according to a survey conducted by Ovum and Telecom Asia.
Dispelling the Ten Myths that Impede Excellence In Business Services DeliveryAs companies consider ways to compete in todays global business markets, they must resist accepting as true the many myths that have arisen about globalization, information and business agility. Developing a better understanding of what is truly possible and the approaches taken by other companies that have led to success can help build an internal case for change.
5 Reasons Why CIOs Can't Ignore Consumerization of ITSocial media's emergence as a key business app is just one of the trends that have led to a point of no return on consumer IT. It's important to know how CIOs can plan for and benefit from the consumerization of IT.Outsourcing Training Takes a Slice of The PieThere is no doubt that we have seen a huge increase in outsourcing deals in recent years, especially since the Government Spending Review was announced, as more businesses look to outsourcing to achieve success on a shoestring. But how much knowledge is there out there about how these relationships should be managed?
Assessing Cultural Fit During the RFP Process No-Divorce OutsourcingAs you get closer to finalizing provider selection, your evaluation process will evolve from a quantitative to a qualitative one. If youre as prepared as possible at each stage, your critical listening skills for what is said and what is unsaid will be put to good use.
Outsourcing To Cut Costs:Ten Top Tips For SMEsHow can SMEs and start-ups make a success of a practice traditionally reserved for big business?
Managing an Outsourcing RelationshipJim Bechtold, Senior Vice President Reimbursement and Government Affairs of Biomet Spine, Biomet shares his experience in managing an outsourcing relationship that helped transform the collections process at BiometRestructure An IT DepartmentGive your staff a makeover without trashing your budget or losing your mind
Here today...Gone tomorrow? Keep Them!Invest in staff development as this the key to retaining the talent needed for successful and sustainable business growthHow to Manage Outsourcers After the Contract's Ink is DryWhen the global trade association SEMI experienced a big revenue decline last year and had to cut staff, CIO Gil McInnes turned to outsourcing. He hired CenterBeam Inc. to consolidate and manage the semiconductor industry association's servers and infrastructure on a variable cost basisSmart Outsourcing: Avoiding the PitfallsOutsourcing continues to be a key part of many companies' supply and cost management strategy. The strategy has proven to be effective but brings with it significant risks that must be recognised and managed. In outsourcing, a company is relying on someone else to run certain business functions. If not properly managed, companies may negatively affect their operations and customers. Whilst there are a number of reasons for outsourcings to fail, the risks of failure can be managed with a well thought out and structured outsourcing contractWhat's the Cost of Falling Outsourcing Prices in 2010?Mark Toon, CEO of outsourcing consultancy EquaTerra, says that buyers of outsourcing services have remained focused on cost cutting and avoiding future investment throughout 2009. Toon believes that IT services customers will continue to focus on price through 2010. But, that "price pressure will be tempered by the need to ensure overall deal parameters do not jeopardize success," adds Stan Lepeak, EquaTerra's head of global research
Everest: IT Outsourcing Suppliers Consulting Strategies Yielding Minimal ReturnsSuppliers seek to resolve synergy disconnect between consulting and outsourcing modelsHow to Royally Foul-Up an IT Outsourcing ProjectInterim audit of Virginias $2B outsourcing contract with Northrop Grumman finds major failures at almost every point.Engaging Employees During Difficult TimesAs companies attempt to deal with these difficult economic headwinds, their most important assets, their employees, are also feeling the pain and in many situations, the fear of what the future may bring. While positioning themselves to remain competitive in the marketplace, companies must also manage their employees' engagement, if they expect to receive their best efforts on the job and retain the key employees that made them successful
