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Sourcing Contract Reviews: Velvet Glove or Iron Fist?Benchmark analyses of outsourcing deals can be an effective way to align prices more closely with market rates. But even in today's difficult economy, a hard-line approach to contract reviews doesnt always lead to the best resultsCaptives in India: Is the Honeymoon Over?Captives across IT, BPO and KPO sectors have all been hit somewhat similarly; 62 percent of IT captives, 67 percent of BPO captives and 55 percent of KPO captives studied have had a difficult time in the past four years.
Other Articles
Enterprise Mobility 2012, Year of True TransformationIn 2012, Expect a fundamental, permanent, and transfiguration shift in how end users interact with corporate information resources.The needs mobility addresses are widespread, touching nearly every process and vertical market, and are fundamental to the way any business operates. 2012 will be remembered as the year of the true transformation of the enterprise.4 New Offshore Captive Center ModelsHere are four common offshore captive center models in use today.
A Perspective On Cloud Computing StandardsLooking to the future, cloud computing standardization efforts may well mirror what we saw for the standardization efforts around the Internet.Farm Shoring is Next Phase of OutsourcingWhat if large corporations seeking to save through outsourcing stopped looking overseas and instead tapped rural domestic workers?
BPOs Plan to Engage Customer Centric ModelBPO companies are now in plans to advance from their usual role of providing back end servicesOffshoring: Why India's Outsourcers are Setting Up Shop in the WestPolitical, public and consumer opinion is subtly changing the outsourcing model. That's why more offshore outsourcers are thinking about moving some operations closer to their Western customers
Six Lessons That BPO Can Learn From IT OutsourcingAs BPO continues to mature, many challenges common to IT outsourcing are being replicated in BPO engagements. Gartner has identified six major lessons learned from ITO that must be factored into these engagementsA New Production Model for News Reporting: OutsourcingWhy has it taken so long for the legacy media to realize the untapped potential of online non-profit organizations?
Study Shows Outsourcing Best Practices are ChangingOften, it's an industry or association regulation or recommendation that recognize a practice as "best." But "best practices" are sometimes superseded by new best practices.
Service Providers Shift to Non-Linear Business ModelsEschewing growth that is solely tied to headcount, service providers are creating new platforms for service deliverySMEs should audit before outsourcing, says reportMany SMEs are exposing themselves to unnecessary risk through lack of in-house IT skills, says report
Small businesses are exposing themselves to unnecessary risk through a lack of in-house skills, according to a white paper from vendor FifosysCrowdsourcing: A Threat to Outsourcing?The concept of using the potential of talented individuals spread across the globe in return for recognition and reward has been in existence long before the term 'crowdsourcing' came into being. Most consumer-based companies already have a robust and steady process for this. A new trend that has emerged in the last decade is the rise of crowdsourcing and it is delivering results that may become a threat to the outsourcing industryThe Outsourcing QuandaryIs your IT department worth its place on your payroll? With the advances in technology simplifications, cloud computing and outsourcing contracts, is it worth keeping them on?The IT Service EconomyThe long-term effects of outsourcing technology are unknown, but it's certainly not a new concept.Hybrid Captive Models Don't WorkLack of accountability between the buyer and the seller and conflicts of interest make the hybrid captive model almost a non-starter
Outsourcing to Improve Productivity of SMEsOutsourcing to India has improved productivity of several global corporations; similar opportunities are available today for progressive SMEs in India, who are willing to capitalise on this emerging phenomenon.
Will Indian IT Companies' Business Model Become Stagnant?Making cheap and affordable products is not enough anymore, you need to figure out how you embed new businesses with the community.Trends in Shared Services and OutsourcingTrends in shared services and outsourcing; these concern the development of governance structures and new organizational models...
The Case for a Chinese Shared Service CentreAre shared service centres a necessity or a luxury for expanding Chinese companies? And what factors should be considered when setting one upM&A: Q&A with Aaron SolganickAaron Solganick, Founder President and Managing Director, Generation Equity Advisors, spoke with Ed Nair about the prevalent trends in M&A in the services industry. Aaron believes that the tide is rising compared to the stillness that prevailed in the past two years.Customization is Out, as CIOs Seek Standardized Outsourcing SolutionsArjun Sethi, head of the outsourcing practice at global management consulting firm A.T. Kearney, believes the outsourcing industry is on the cusp of a sea changeCrowd Sourcing Gets the Job DoneCrowd sourcing services such as 99designs and DesignCrowd have enabled designers in India, China and elsewhere to bid for and complete contracts with large companies in the Western world, often at massively discounted ratesOutsourcing is Passe. Is Crowd Sourcing in?Project management has entered version 3 advancing upon the 'outsourcing' concept a little further and working across boundaries-- the new concpet is 'crowd sourcing'Multi-tiered Approach Helps Save Costs in Data CentersA multi-tiered approach that matches tier levels to business priorities helps achieve drastic cost savings in building data centers10 Outsourcing Trends to Watch in 2010Both suppliers and outsourcing customers could be in for a bumpy ride in 2010. Here are 10 trends to look out for as the IT services industry finds its feet in the "new normal" of the post-recessionGartner Releases Business Predictions for 2010Gartner on Thursday announced key predictions that it claims will change the nature of business today and beyond. According to the research house, its 2010 predictions span 56 market, topic and industry areas, with around 250 predictions in total.
M&A in Global IT/BPO Sector November 2009The deal volumes in November declined to 26 when compared to 31 deals in the month before. However the combined deal value of 26 transactions reached a high of $524million almost double the value of $272million achieved in October. The average deal size also increased to $21million compared to $9million in the previous month. Majority of deals were valued less than $10million with no big ticket dealsSeeing Through the Clouds: Challenges Still to OvercomeCloud computing has hit a fever pitch in 2009, with more and more companies being attracted to the notion of outsourcing their storage, processing and applications for a fraction of the cost of upgrading an entire data centerExperts Say Outsourcing Can Save the EconomyProcess outsourcing is popular in countries like India, and was the topic of discourse at the just concluded, Customer Service & Contact Centre West Africa Conference in Lagos, organised by Aitec Africa, which served as a rendezvous for all outsourcing operators across the industries.Could Cloud Computing Hurt Outsourcers?Author Nicholas Carr says the rise of cloud computing could take a bite out of IT outsourcing firms--a view also shared by researcher Gartner
