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<title>Global Services - BPO</title>
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<description>Global Services: Strategies for sourcing people, process and technologies.</description>
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<pubDate>Sun, 26 May 2013 10:02 GMT</pubDate>
<copyright>Copyright Cyber India Online Ltd. All rights reserved. http://www.ciol.com/company/terms.asp</copyright>
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<link>http://www.globalservicesmedia.com/</link>
<description>Global Services: Strategies for sourcing people, process and technologies.</description>
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<title>Making Industrialization Work for Outsourcing Industry</title>
<link>http://www.globalservicesmedia.com/BPO/Market-Dynamics/Making-Industrialization-Work-for-Outsourcing-Industry/23/28/12337/GS1207198410932</link>
<pubDate>7/19/2012 12:30:00 PM</pubDate>
<description><![CDATA[Outsourcing has succeeded because of its ability to reduce risk, drive standardization, increase productivity, and improve reliability and predictability.  In other words, where outsourcing has been successful, it has been because of its ability to industrialize]]></description>
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<item>
<title>Q&amp;A: Interaction on Global Contact Center Trends With Mike Cholak, Convergys (Part 1)</title>
<link>http://www.globalservicesmedia.com/BPO/Customer-Care/QandA:-Interaction-on-Global-Contact-Center-Trends-With-Mike-Cholak,-Convergys-(Part-1)/23/9/0/GS120718710927</link>
<pubDate>7/18/2012 10:27:36 AM</pubDate>
<description><![CDATA[Excerpts from an interaction with Mike Cholak, Vice President of Convergys Analytics, on transitions in the global contact center industry and the growing power of non voice interactions.

]]></description>
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<item>
<title>Q&amp;A: Global Services Interviews Pace Harmon</title>
<link>http://www.globalservicesmedia.com/BPO/F-and-A-Outsourcing/QandA:-Global-Services-Interviews-Pace-Harmon/23/8/0/GS1207183810926</link>
<pubDate>7/18/2012 10:21:57 AM</pubDate>
<description><![CDATA[The year 2012 is expected to bring along a positive wave of prosperity as the FAO space is projected to rebound by 10-15 percent (ACV).]]></description>
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<title>Q&amp;A: Key Procurement Outsourcing Trends For 2012</title>
<link>http://www.globalservicesmedia.com/BPO/Procurement-Outsourcing/QandA:-Key-Procurement-Outsourcing-Trends-For-2012/23/10/0/GS120711910910</link>
<pubDate>7/11/2012 1:56:30 PM</pubDate>
<description><![CDATA[Global Services interacts with Jason Evans, Senior Vice President, Corbus, on major procurement outsourcing trends for 2012.]]></description>
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<item>
<title>Q&amp;A: GS Interacts with Everest Group Part-II</title>
<link>http://www.globalservicesmedia.com/BPO/F-and-A-Outsourcing/QandA:-GS-Interacts-with-Everest-Group-Part-II/23/8/12300/GS1207048410896</link>
<pubDate>7/4/2012 12:06:00 PM</pubDate>
<description><![CDATA[To understand about the transformation of FAO space. GS interacts with Abhishek Menon, practice director, BPO research, Everest Group.

]]></description>
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<item>
<title>Q&amp;A: Customer Experience To Be a Differentiating Factor In These Turbulent Times</title>
<link>http://www.globalservicesmedia.com/BPO/Customer-Care/QandA:-Customer-Experience-To-Be-a-Differentiating-Factor-In-These-Turbulent-Times/23/9/12299/GS1207044810895</link>
<pubDate>7/4/2012 11:54:00 AM</pubDate>
<description><![CDATA[Krishna Baidya, Industry Manager for ICT, Frost &amp; Sullivan APAC, talks about major trends and drivers, and key service provider strategies in the global contact center industry.
]]></description>
</item>
<item>
<title>Q&amp;A: GS Interacts with Everest Group Part 1</title>
<link>http://www.globalservicesmedia.com/BPO/F-and-A-Outsourcing/QandA:-GS-Interacts-with-Everest-Group-Part-1/23/8/12298/GS1207045310894</link>
<pubDate>7/4/2012 11:49:00 AM</pubDate>
<description><![CDATA[To understand more about the transformation of FAO space. GS interacts with Abhishek Menon, practice director, BPO research, Everest Group.
]]></description>
</item>
<item>
<title>GS100: Inside the World of Numbers</title>
<link>http://www.globalservicesmedia.com/BPO/Knowledge-process-Outsourcing/GS100:-Inside-the-World-of-Numbers/23/12/12293/GS1207023510889</link>
<pubDate>7/2/2012 4:01:00 PM</pubDate>
<description><![CDATA[Cost has never been the driver of the wheels of analytics outsourcing. Rather, its clutch has been pressed by highly skilled statisticians with domain knowledge who have the capabilities of developing insights using data.]]></description>
</item>
<item>
<title>GS100: From Cost Savings to Strategic Advantages - Global HRO Evolves (Part 1)</title>
<link>http://www.globalservicesmedia.com/BPO/HR-Outsourcing/GS100:-From-Cost-Savings-to-Strategic-Advantages---Global-HRO-Evolves-(Part-1)/23/11/12290/GS1207024210886</link>
<pubDate>7/2/2012 2:18:00 PM</pubDate>
<description><![CDATA[The traditional belief that HRO is simply a measure to reduce the burden on HR is changing and the strategic significance of HRO is being acknowledged more and more. 

]]></description>
</item>
<item>
<title>GS100: Contact Center Outsourcing - Growth Momentum Continues Amidst Turbulence (Part I)</title>
<link>http://www.globalservicesmedia.com/BPO/Customer-Care/GS100:-Contact-Center-Outsourcing---Growth-Momentum-Continues-Amidst-Turbulence-(Part-I)/23/9/12289/GS1207029810885</link>
<pubDate>7/2/2012 2:01:00 PM</pubDate>
<description><![CDATA[This year is going to be all the more interesting as we see the impact of lots of combined forces coming to fore - technology advancements, integration of multiple communication channels, the power of analytics and the social media puzzle.
]]></description>
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