GS:As the industry grows, has it extended its presence in other geographies? Do you see more markets being added?

PD: I would say yes because there are two or three trends that have broadened the addressable markets for companies like us. One is the emergence of new technologies that make work more and more location friendly. For example, if you look at cloud, companies and clients are hosting application and data on large internet applications. This information can be accessed by companies, employees or vendors like us. So the shift to the cloud makes work less tied to a physical location and thus helps outsourcing.

The other thing is, with the passage of time, there are more and more case studies available that showcase how different organizations have been successfully moving fairly complex and critical activities offshore with very successful results. So when companies look around and see their competitors benefiting from this strength they are more motivated to make those experiments themselves. So, that is also why more clients are trying offshore and more vendors are emerging. This also helps increase the addressable market.

GS:There are many security concerns that buyers have while outsourcing data. Comment.

PD: It is a very legitimate and valid concern, as many companies including ours handles very sensitive data. The industry has become more aware of the risks of data leakages and therefore more and more efforts are being put into place to implement network architectures and security features that minimize the probability of data leakage. For example, if one enters any of our facilities  two or three layers of authentication including bio-metrics, two layers of username,password before you can log on to our system is required.

And then the data never really comes down to your desktop. So basically employees work out of a system where they can view the data on their screen, process it, but they cannot save it on their hard drive, they cannot print it, they cannot email it. This setup is not unique to our company, almost all competent companies are doing similar things. Vendors are trying to use network and security architecture that minimize the risk of data leakage.

The other thing people are becoming complacent about is exposing each employee only to the bare minimum amount of data they need to perform their task. This way any one employee does not get access to a large amount of information. But, besides all of this, does it minimize that probability to zero, it doesn't. I think the fact that we are implementing these architectures, the fact that we have industry standard certifications gives confidence to the clients.

To read the Part -II of the interview CLICK HERE