Ness will operate Leumi Card's help desk center, located at Leumi Card's headquarters in Bnei Brak, near Tel Aviv, serving approximately 1,800 of Leumi Card's employees. In addition, Ness will provide field services to support Leumi Card's IT systems. Ness will operate according to a service level agreement (SLA). As part of the contract, Ness will implement SysAid Technologies' SysAid help desk and asset management platform, together with Consist Systems LTD, and will replace the existing system. Consist Systems represents SysAid Technologies in Israel.
"We selected Ness Technologies because of its proven track record in providing high quality outsourcing services, including outsourced help desk services," said Asher Reshef, Executive VP of IT, Leumi Card. "As a large credit card issuer, we see customer service as the most important challenge for us, and it begins with a high internal service level. Smoothly functioning IT systems are an important component of the internal service level. We believe that Ness, through its best practices outsourcing model, will help us maintain our systems and improve the quality of our internal service level."
"We are proud that we have been selected by Leumi Card, which is well known for the high quality service it provides to its customers and which it demands from its suppliers," said Effi Kotek, President of Ness Israel.