Treya Partners

Treya's services and approach are uniquely tailored to address the procurement challenges of middle-market companies. Read More

1. Customers being selective in their outsourcing (as opposed to "throwing the keys over the wall" and to the outsourcing provider) and only outsourcing certain processes and activities within a functional area

2. Increased use of performance metrics to evaluate effectiveness of the provider

3. Tying the outsourcing provider's compensation at (least partially) to results

4. Increased use of multiple outsourcing providers as opposed to giving everything to one provider, often based on targeting providers with specific capabilities and/or reputations to specific processes and activities

5. Customers getting smarter about negotiating shorter contract lengths with outsourcing providers and/or building "termination for convenience" into contracts with providers

Northgate Arinso

Offers Integrated end-to-end people management solutions for mid market buyers. Read More

1. Following the consumerization of IT, we expect the consumerization of HR to lead to increased expectations on behalf of end users of HR services. 

2. Related to the trend towards consumerization of IT and HR, we expect self service to be the standard way to handle any HR transaction.

3. On the back of this rapid adoption of self service applications, we expect HR generalists to start specializing in niche domains, such as payroll, talent management, or HR analytics.

4. We believe 2012 will mark a turning point in IT and BPO. we expect BPO and SaaS to merge into BPaaS (business process as a service). BPaaS will help overcome some of the shortcomings of both BPO and SaaS.  

5. Finally, at NGA, we've been talking about globalization of HR for quite a while. We see this trend continue, with HR best practices becoming global standards, doing away with some local differences, and truly creating a 'flatter world' for HR processes.

NetEnrich

NetEnrich's mid market Services are designed to provide solution providers with a comprehensive suite of remote IT infrastructure services. Read more

1. Today, SMBs continue to grapple with core vs. non-core when it comes to outsourcing.

2. SMBs desire the ability to align IT with business productivity.

3. SMBs also desire a workforce that is highly connected and able to communicate both inside and outside the company.

4. SMBs are leveraging technology advances such as mobility and the cloud to improve productivity and the ability to compete in the global marketplace.

5. SMBs are also questioning capital expenditures vs. operating expenses. Outsourcing enables them to reduce capital expenditures, and invest more in their operating expenses.