United States is the largest and most established market for both IT services and BPO and will remain so in the foreseeable future. In 2010, US accounted for 63 percent of global IT offshore outsource spending, down somewhat from pre-crisis levels of approximately 67 percent. The main obstacle that US needs to combat is anti-outsourcing sentiments.

Though US President Barack Obama gave his word to stop American jobs from being outsourced to India, Indian companies got active in ramping up their American workforce. For example, Infosys plans to hire 1,500 workers in the US, Aegis – one of the largest Indian employer in US - recently announced that they intend to create more than 4,000 jobs in the US over the next two years, and this message resonates strongly with their US based clients.

Word of the Wise

* The Global Talent Index Report: The Outlook of 2015, written by The Economic Intelligence Unit reported, “The US is the stellar Global Talent Index performer, ranking first in 2011 and 2015. The US lead is almost one full point (on a 1-10 scale) in both years over the next best performers. The country’s foremost strengths are the excellence of its universities, the high overall quality of its existing workforce and a meritocratic environment that is relatively unencumbered by restrictive labor regulation.”

Snapshots from the report
a) 73 percent of respondents are confident that their business will be able to attract and retain the talent it needs over the next two years.
b) 27 percent of respondents are not satisfied with the quality of  new hires over the two years.

The report also stated, “Canada – bursts into eighth position in 2015, rising by six places, the largest jump in the index. This improvement is propelled by the demographic growth rate of its working population, together with a prospective surge in employment and a marked improvement in technical skills, both resulting largely from the boom in the country’s oil industry.”