Guatemala, a country in Central America, is in the initial phase of establishing its footprints on the outsourcing map. by a good education system, it houses ten prominent universities such as Universidad del Istmo, Universidad Galileo, Universidad Rural and Universidad de San Carlos. It is the largest city in the country and thus has access to university graduate population across the country. Even though Spanish is the official language it is not universally spoken amongst the indigenous population.

The government is supportive and has introduced various initiatives. For example, in 2008 Mineduc was launched that makes it mandatory for all high schools to teach English, exemptions from income tax (for 10 years) and value added tax as well as exemptions on customs duties and import duties on equipment etc.

A promising market, this city has witnessed significant growth rates in the past few years. The city's IT and BPO exports are expected to grow over 40 percent annualy in the next five years.

Land of rich talent pool, approximately 11 percent of the college students posses technicial and English skills required to perform BPO Shared services.

This city offers good prospects for call center and back office operations in Spanish and English.