The Solution:

The company partnered with DATAMARK to implement a Freight Billing Services (FBS) solution leveraging its unique Process Migration Methodology ultimately producing a blend of skilled onshore and offshore bill entry resources that solved the company’s critical billing issues.

DATAMARK’s PMM leverages Lean Sigma principles in conjunction with deep experience managing customer transitions. PMM’s core tenets of Quality and Innovation drive continuous improvement during both the transition and on-going production. DATAMARK’s best practices for resource and asset management are coupled with Lean Sigma to eliminate waste and create highly efficient transactional processing. DATAMARK’s domain expertise in operations and transition management facilitated a smooth and easy exchange from internal to outsourced business model.

Success Metrics:

Resource efficiencies- DATAMARK was able to quickly employ a blend of global resources working first and second shift whose transactional throughput steadily improved beyond the current corporate guidelines.

Turnaround time improvements- A “Clean Desk” policy in all of operations to ensure work is completed the day it arrives.  An activity-based compensation program anchored by quality, was introduced, which rewarded employees for achieving higher throughput. 

Error rates were reduced by more than 10%- DATAMARK’s compensation, coupled with its extensive analysis and corrective action program, steadily reduced error rates over the first six months of the project and still do so today.

Company’s expenses reduced- Improved accuracy and throughput reduced the company's business costs as it quickly eliminated billing errors. With DATAMARK, productivity has increased as dock personnel no longer face significant delays waiting for the manifest to be created.

Customer satisfaction and bottom line revenue impact- The net result for the company is that it has been able to focus on its core business while offering its customers greater value in terms of faster turnaround and nearly error-free billing, resulting in six-figure cost savings and significantly reduced revenue adjustments.

For more information on how DATAMARK’s business processing solutions can reduce operating costs while improving efficiency, flexibility, and customer satisfaction, call 800-477-1944, or email info@DATAMARK.net
DATAMARK, Inc. 43 Butterfield Circle, El Paso, TX 79906 USA, www.DATAMARK.net

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